Kristin Snawder
Pronouns
She / HerTo acknowledge that assumptions about someone’s gender identity could be incorrect, many organizations, including NC State, have begun to encourage community members to include a brief statement of their gender pronouns as they introduce themselves within a group.
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Projects I've worked on
Shout-outs From My Colleagues
Shout-outs are kind words from Libraries staff to other Libraries staff for going out of their way to be extra awesome at their job.
A huge shout-out to the members of our Student Assistant Program Committee! Among other initiatives, they have coordinated incredible professional development events aimed at supporting the development of our student assistants—including a career panel of librarians who engaged students in exploring potential careers in libraries, and an alumni event where former Libraries student assistants returned to share how their experiences at the Libraries shaped their career trajectories post-NC State. I appreciate the truly great work that this committee put into thoughtfully designing these programs, and in considering the different ways we can continue to invest in the growth of our amazing student assistants. Thanks for all of your efforts, folks!
— Tarida Anantachai
Kristen Snawder has done an incredible job stepping into oversight of the Libraries’ Ask Us chat service. Since joining the Libraries, she has brought a level of care and thoughtfulness that has made the service stronger for both our users and our staff. She consistently helps all of us become better chatters, sharing practical chat tips that range from customer service and tone in an online environment to more library-specific guidance like conducting a reference interview over chat or helping patrons navigate to the right resources. Her guidance is always clear, useful, and grounded in real interactions. Kristen also takes the time to review chat transcripts and pull together monthly chat shoutouts that highlight what great service looks like in practice, whether that’s a strong reference interview, especially clear communication, or a moment of genuine empathy for a patron’s needs. These shoutouts not only show us all examples of excellent service, but also shine a light on colleagues' work that is often invisible tous and give a real boost to team morale. If anyone deserves a staff shoutout here, it’s Kristen!
— Anne Burke